What We Collect and Why We Keep It
We collect your name, contact details, and account credentials when you register. When you deposit via bKash, Nagad or Rocket, we record the transaction reference and amount so our support team can match any query back to your wallet. We do not store your full mobile
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banking PIN or password — those stay inside your payment app. We also collect device identifiers and session data to detect unusual login activity and protect your account from unauthorised access. Cookies help us remember your lobby preferences and keep your session active between pages. We
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keep payment-related records for as long as our operational and legal obligations require, after which they are deleted from our active systems. If you close your account, we retain only the minimum data needed to resolve any outstanding balance or dispute. All data is processed under
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the applicable law of the jurisdiction where access is permitted — availability of this service depends on local law and eligible regions. For payment context, this policy covers all wallet methods we support in Bangladesh, including bKash, Nagad and Rocket.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.